Refund policy

Thank you for shopping with Avifna. This policy explains how to request a return, the conditions that apply to clothing returns, return shipping costs, and how we process refunds for purchases made at www.avifna.com.

Nothing in this policy limits your statutory consumer rights.

1. Our 30-Day Return Policy

You may request a return within 30 calendar days after receiving your order, including if you change your mind or prefer a different size, colour, or style.

For a return under our voluntary 30-day policy, the item must:

• Be unused beyond reasonable handling and careful indoor fitting.
• Be unwashed, unaltered, and free from customer-caused damage.
• Be free from stains, makeup marks, perfume, smoke, and other odours.
• Include its original tags, accessories, and packaging.
• Be accompanied by an order number or other valid proof of purchase.

These conditions do not override statutory cancellation rights or rights relating to faulty, damaged, or incorrectly supplied goods.

Please send the item back within 14 calendar days after notifying us of your return. If we delay providing the necessary mailing instructions, we will extend that mailing deadline accordingly.

2. Trying On Clothing

You may carefully try on clothing indoors to assess its fit and appearance, as you reasonably would in a shop.

Please avoid removing tags unnecessarily or exposing garments to makeup, tanning products, perfume, smoke, or anything that could stain or damage them.

Wearing an item to an event or for everyday use goes beyond a reasonable fitting. Washing, tailoring, or otherwise altering a garment may also make it ineligible for a change-of-mind return under our voluntary policy.

These restrictions do not prevent you from reporting an existing fault or exercising applicable statutory rights.

3. Size and Fit Returns

Please check the size guide and any product-specific measurements before ordering, as fit can vary between styles and fabrics.

If the item matches what you ordered and its description, but you prefer a different fit or selected the wrong size, it is treated as a change-of-mind return. You are responsible for the return postage.

If we send the wrong size or item, or the garment materially differs from its description or stated measurements, contact us so we can investigate. These cases are handled as incorrectly supplied or misdescribed goods, rather than ordinary size-preference returns.

4. How to Request a Return

Email info@forever22.shop and include:

• Your order number and the name used for the purchase.
• The item or items you wish to return.
• Whether you are requesting a refund or reporting a product issue.
• A description and, where reasonably available, photographs if an item is damaged, faulty, or incorrect.

You may explain the reason for a change-of-mind return, but no reason is required when exercising an applicable statutory cancellation right.

We will provide the return mailing address and instructions. Please contact us before posting your parcel so it reaches the correct location.

Obtaining mailing instructions does not make statutory cancellation rights dependent on our approval. Your notification date is the date you send your request, rather than the date we reply.

5. Return Destination and Method

All return parcels must be mailed to our designated return location in the United States. Contact customer support for the exact mailing address before sending your parcel.

Our London business address is not the return mailing address. We do not offer in-person returns.

Please package garments securely to prevent damage during transit. We recommend using a tracked shipping service and retaining your postage receipt and tracking details.

If a return shipment is delayed or missing, contact us with the available shipping evidence so we can review the circumstances. This does not affect any right to a refund based on proof of return under applicable law.

6. Return Shipping Costs

Change-of-mind and fit-preference returns

You are responsible for arranging and paying the direct return shipping cost for reasons such as:

• Selecting the wrong size.
• Preferring a different fit, colour, or style.
• Changing your mind or no longer needing the item.
• Ordering an item accidentally.

You pay your chosen carrier directly. We do not provide a free return label or deduct a separate return-label fee for these returns.

If you return an item from outside the United States, you are responsible for the international return postage to our United States return location. The cost depends on your location, parcel, and selected service.

Faulty, damaged, or incorrectly supplied items

Avifna covers reasonable, necessary return postage for confirmed faulty, damaged-on-arrival, incorrectly supplied, or materially misdescribed items.

Contact us first so we can arrange a prepaid label or agree on a suitable shipping method and reimbursement. This process does not limit any reimbursement right available under applicable law.

We do not charge a restocking fee.

7. Faulty, Damaged, or Incorrect Items

Please contact us as soon as reasonably possible if an item arrives damaged, has a fault, or differs from what you ordered.

Provide your order number and a description of the issue. Photographs can help us assess the problem, but where they are unavailable, we may arrange another reasonable assessment method.

Depending on the circumstances and your applicable rights, we will provide a refund, replacement, repair, or another remedy agreed with you.

Please avoid repairing or altering an affected item before contacting us, where practical, as this can make assessment more difficult.

There is no seven-day reporting deadline that removes your statutory rights. The 30-day change-of-mind window does not limit rights relating to faulty or misdescribed goods.

8. Exchanges and Sale Items

For a different size, colour, or style, please return the original item for a refund and place a new order.

New purchases are subject to availability, current prices, and the shipping terms displayed at checkout. Replacements for faulty or incorrectly supplied items are handled separately under Section 7.

Sale and promotional items follow the same return conditions as full-price items. A discounted price alone does not make an item non-returnable.

9. Refund Assessment and Amount

We will review returned items promptly and notify you of the outcome.

An eligible refund includes the amount actually paid for the returned item and applicable taxes collected on that item. Discounts are reflected in the calculation.

We currently offer free standard delivery to supported United States addresses, so there is normally no original standard delivery charge to refund.

If an original delivery charge was paid, its refundability depends on the return reason and applicable law. For a full-order cancellation under an applicable UK statutory cancellation right, we refund the standard outbound delivery charge; any additional amount paid for an upgraded service need not be refunded unless required by law.

Customer-paid change-of-mind return postage is not refundable.

If a proposed deduction or refusal applies, we will explain the reason. Any statutory deduction for excessive handling must be lawful and reflect an actual reduction in value, rather than a fixed penalty.

10. Refund Processing and Payment Method

We aim to inspect returned items and submit eligible refunds within 3 business days of receipt. Inspection will not extend any applicable legal refund deadline.

Refunds are issued to the original payment method. Your bank or payment provider may require additional time to display the funds after we submit the refund.

For Klarna or Shop Pay instalment purchases, the provider will apply the refund to your payment arrangement under its terms. Please check your provider account for an updated balance or payment schedule.

If a confirmed refund has not appeared after your provider’s normal processing period, contact your provider and then contact us with your order number if further assistance is needed.

Do not send full card numbers, security codes, passwords, or one-time verification codes.

11. Statutory Cancellation Rights

Where UK statutory distance-selling cancellation rights apply, you may generally cancel a purchase without giving a reason within 14 days after delivery, and then have a further 14 days after notifying us to send the goods back.

You may handle and try on clothing as reasonably necessary to assess its nature, characteristics, and functioning. Missing packaging or removed tags do not automatically remove this right. A lawful reduction may apply if handling beyond what is necessary causes a loss in value.

For these cancellations, we will refund without undue delay and no later than 14 days after receiving the goods back or evidence that you sent them back, whichever occurs first. If no goods were supplied, the applicable refund deadline runs from your cancellation notice.

To cancel, email us a clear statement identifying your order. No particular form is required. You may use:

“I wish to cancel my purchase. My order number is [order number], the items are [items], and I received them on [date]. My name and address are [name and address].”

Other mandatory consumer rights remain unaffected.

12. Order Cancellations

If you wish to cancel before dispatch, contact us as soon as possible with your order number.

We may be unable to stop dispatch once fulfilment has begun. This does not remove an applicable right to cancel and return the item after delivery.

If we successfully cancel an order before dispatch, we will promptly arrange the refund of any payment collected for the cancelled items.

13. Contact Us

Store Name: Avifna
Website: www.avifna.com
Email: info@forever22.shop
Telephone: +44 7755410909

Business Address:
66A Gurnell Grove, Greater, London W13 0AN, United Kingdom

Return Destination:
United States. Contact customer support for the exact mailing address. Do not send return parcels to our London business address.

Customer Support Hours:
Monday–Friday, 9:00 a.m.–6:00 p.m. UK local time (GMT/BST).

For the three-business-day refund processing target, business days mean Monday–Friday, excluding England and Wales bank holidays. Requests received outside support hours are recorded when sent.

14. Policy Updates

We may update this policy to reflect changes to our return procedures or legal requirements. Updates will be published with a revised date and apply to subsequent purchases. They will not retrospectively reduce rights relating to earlier orders.