Shipping policy

Thank you for shopping with Avifna. This Shipping Policy explains delivery destinations, shipping costs, order processing, and estimated delivery times for purchases made at www.avifna.com.

1. Shipping Destinations and Origin

We currently ship to delivery addresses within the United States only. We do not currently offer delivery to other countries.

Orders are dispatched from the United States. Our business contact address is in London, United Kingdom; it is separate from our shipping and return facilities.

Please provide a complete and accurate delivery address. Shipping availability for your address is shown at checkout.

2. Shipping Costs

We offer free standard shipping on all orders to supported United States delivery addresses, with no minimum purchase required.

The shipping charge and final order total are displayed at checkout before you confirm payment.

If an order is dispatched in separate parcels, we do not charge additional standard shipping fees.

3. Order Cut-Off Time

Our daily order cut-off time is:

12:00 a.m. (00:00), UK local time — Europe/London (GMT in winter and BST in summer).

This means midnight at the beginning of the day, rather than midday or the end of the day.

Orders placed at or after the cut-off enter the processing schedule on the next business day. Orders placed on weekends or applicable public holidays enter the schedule on the next business day.

The cut-off determines when the processing period starts; it does not mean that an order will be dispatched that day.

4. Order Processing Time

Orders are normally processed within 1–3 business days, calculated according to the cut-off above.

Processing includes payment verification, order preparation, packing, and handover to the carrier.

Our processing days are Monday–Friday, excluding U.S. federal holidays.

If a payment or order detail requires clarification, we will contact you. If this affects the expected dispatch date, we will explain the delay and the available options.

5. Transit and Estimated Delivery Times

After handover to the carrier, standard shipping normally takes 6–9 business days.

Transit estimates are calculated using Monday–Friday, excluding U.S. federal holidays.

The combined estimate starts from the applicable processing start day. Orders placed after the cut-off, on weekends, or on holidays may have additional waiting time before that day.

These are estimates, rather than guaranteed arrival dates. Severe weather, carrier disruptions, and other unexpected events can affect delivery. We will notify you of significant delays we become aware of and help resolve affected orders.

6. Order Confirmation and Tracking

After placing an order, you should receive a confirmation email. Please check the products, selected options, and delivery address, and contact us promptly if anything is incorrect.

An order confirmation acknowledges receipt of the order; it does not confirm dispatch.

When your order is dispatched, we will send a shipment confirmation with tracking details where available. Tracking updates may take time to appear after the carrier receives the parcel.

Orders containing multiple items may arrive in separate parcels. Please check the shipment notifications for each parcel.

7. Address Changes and Order Cancellations

To request an address change, order amendment, or cancellation, email info@forever22.shop as soon as possible and include your order number.

We will try to accommodate the request, but we may be unable to change an order or stop dispatch once fulfilment has begun.

An inability to stop dispatch does not remove any cancellation or return rights available under our Return and Refund Policy or applicable law.

8. Delayed, Missing, or Lost Parcels

If your order has not arrived within the estimated timeframe, please check the tracking details and contact us with your order number.

If tracking shows delivery but you cannot find the parcel, check around the delivery location and with household members, reception staff, or neighbours where appropriate. You may contact us immediately; you do not need to wait a fixed period before reporting the issue.

We will investigate with the carrier as necessary. A delivery scan alone does not prevent us from reviewing a missing-parcel report.

If an order is confirmed lost or was not delivered as agreed, we will arrange an appropriate resolution, such as a replacement or refund, in accordance with your applicable rights. You do not need to obtain confirmation of loss from the carrier before contacting us.

9. Failed Delivery and Returned-to-Sender Parcels

An incomplete address, unsuccessful delivery attempts, or failure to collect a parcel may cause it to be returned to the sender.

Please contact us so we can review the circumstances and discuss redelivery or a refund.

If a customer-provided address error or failure to collect results in an additional redelivery cost, we will explain the cost and obtain your agreement before arranging a paid reshipment. We do not charge redelivery fees for errors caused by Avifna.

Any refund or deduction will follow our Return and Refund Policy and applicable law. We do not charge a restocking fee.

10. Damaged, Faulty, or Incorrect Items

If an item arrives damaged, faulty, or different from what you ordered, contact us as soon as reasonably possible.

Please include your order number, a description of the issue, and photographs of the item and packaging where reasonably available. Retain the affected item and packaging while we review the issue, if practical.

We will provide an appropriate remedy under our Return and Refund Policy and applicable law. There is no seven-day reporting deadline that removes your statutory rights.

11. Returns and Refunds

Please review our Return and Refund Policy for the return window, item conditions, return shipping responsibilities, and refund procedures.

Return parcels must be sent to our designated United States return location. Contact customer support for the correct mailing address before sending a return. Do not send parcels to our London business address.

12. Contact Us

Store Name: Avifna
Website: www.avifna.com
Email: info@forever22.shop
Telephone: +44 7755410909

Business Address:
66A Gurnell Grove, Greater, London W13 0AN, United Kingdom

Customer Support Hours:
Monday–Friday, 9:00 a.m.–6:00 p.m. UK local time (GMT/BST).

Customer support hours are separate from the order cut-off and the U.S. fulfilment schedule described above.

13. Policy Updates

We may update this policy when our delivery services or procedures change. Updates will be published on this page with a revised date and apply to orders placed after the update takes effect. Changes will not reduce rights relating to orders already placed.