Terms of service

1. Introduction

Welcome to Avifna. The terms “we,” “us,” and “our” refer to Avifna, which operates www.avifna.com and its related content, features, products, and services (the “Services”).

Our store is powered by Shopify, which provides the ecommerce platform we use to offer the Services.

These Terms of Service govern your use of our website and purchases from our store. Please read them together with our Privacy Policy, Shipping Policy, and Return and Refund Policy.

When you place an order, you agree to the terms presented to you for that purchase. Nothing in these terms excludes or limits consumer rights or other rights that cannot lawfully be excluded.

2. Eligibility and Account Information

To place an order, you must be legally able to enter into a binding contract and authorised to use the payment method provided.

Please provide accurate and complete contact, billing, and shipping information, and notify us promptly if details relevant to an order are incorrect.

If you create an account, keep your login details confidential and contact us if you suspect unauthorised access. You are responsible for activity you authorise, but this does not make you automatically responsible for activity caused by a security failure on our part.

3. Product Information and Availability

We aim to describe products accurately, including their available sizes, colours, materials, prices, and other relevant characteristics.

Screen settings and lighting may affect how colours appear. This does not affect your right to receive goods that match their description.

Size guides provide reference information. Please review any product-specific measurements and fit notes before ordering. General sizing guidance does not replace the description of the item purchased.

We may update our selection or discontinue products for future purchases. Changes do not alter an order we have already accepted without your agreement or a lawful basis.

4. Orders and Acceptance

Placing an order is an offer to purchase the selected items. You authorise the applicable payment provider to process the amount displayed at checkout, subject to any payment arrangement you select.

An automated order confirmation acknowledges receipt of your order. Unless we expressly confirm acceptance earlier, we accept your order when we send a shipment confirmation confirming dispatch.

Before acceptance, we may decline an order for a reasonable reason, such as:

  • The item is unavailable.
  • Payment is declined or cannot be verified.
  • There is a material error in the listing or price.
  • The delivery address is outside our supported service area.
  • There are reasonable grounds to suspect an unauthorised or fraudulent transaction.

If we cannot accept your order, we will notify you and promptly refund any payment collected for the unaccepted items. Any temporary payment authorisation will be released according to your provider’s procedures.

After acceptance, we will not cancel or change an order arbitrarily. Any cancellation or proposed change must comply with the contract and applicable law.

5. Prices, Taxes, and Promotions

The applicable currency, product prices, discounts, shipping charges, and taxes collected with your purchase are displayed at checkout. Please review the final total before confirming payment.

We currently offer free standard shipping on orders to supported United States addresses, as described in our Shipping Policy.

Price changes apply to future purchases and do not increase the price of an accepted order without your agreement.

Promotions may have additional conditions, including eligibility requirements and expiry dates. Any such conditions will be disclosed with the offer. Promotional conditions do not override your statutory rights.

If we discover a material pricing error, we will contact you to explain it. We will not charge an increased price without your agreement. Where an order cannot lawfully proceed at the stated price, we will explain the available options, including cancellation and a refund.

6. Payments

We accept the payment methods displayed for your order at checkout. Availability may depend on your location, device, payment provider, and eligibility.

Payment authorisation is determined by your card issuer or payment provider. Instalment or deferred-payment services, where available, are governed by the provider’s terms presented before you agree to that arrangement.

Please review our Payment Terms for further details about payment processing, billing information, and payment-related enquiries.

7. Shipping and Delivery

We currently ship to supported delivery addresses within the United States, and orders are dispatched from the United States.

Our normal shipping schedule is:

  • Processing: 1–3 business days.
  • Transit after dispatch: 6–9 business days.
  • Processing and transit days: Monday–Friday, excluding U.S. federal holidays.
  • Order cut-off: 12:00 a.m. (00:00), UK local time, Europe/London (GMT/BST).

The combined processing and transit estimate is 7–12 business days, beginning from the applicable processing start day. Orders placed at or after the cut-off, on weekends, or on holidays may have additional waiting time before processing starts.

Delivery estimates are not guaranteed dates. If a significant delay occurs, we will provide available information and an appropriate resolution in accordance with your rights.

We remain responsible for arranging delivery. We do not treat our obligations as fulfilled merely because a parcel has been handed to a carrier. Risk of loss or damage remains with us until delivery to you or a person you nominate to receive the parcel, subject to applicable law.

See our Shipping Policy for tracking, address changes, and delivery issues.

8. Cancellations, Returns, and Refunds

Contact us promptly if you wish to change or cancel an order. We may be unable to stop dispatch once fulfilment has begun, but this does not remove any applicable cancellation or return rights.

Our Return and Refund Policy provides a 30-day return request period for eligible items. It explains return conditions, mailing deadlines, costs, and refund procedures.

Return parcels must be sent to our designated United States return location. Contact customer support for the exact address before mailing a return. Our London business address is not the return mailing address.

Customers pay return postage for change-of-mind, size, or colour returns. We cover reasonable, necessary return postage for confirmed faulty, damaged, or incorrectly supplied items. We do not charge a restocking fee.

Any statutory cancellation rights or remedies for faulty or misdescribed goods continue to apply independently of our voluntary return policy.

9. Intellectual Property

Website content, including text, photographs, graphics, designs, and logos, is owned by Avifna or the respective rights holders.

You may browse the website and use its content for personal shopping purposes. You must not reproduce, republish, sell, or commercially exploit protected content without permission or another lawful basis.

Third-party trademarks remain the property of their respective owners. Their appearance on a product or listing does not, by itself, establish sponsorship, endorsement, or an official relationship with Avifna.

Purchasing a product does not transfer intellectual property rights in that product or its branding.

10. Relationship with Shopify and Privacy

Shopify provides the platform that enables us to operate our store. Purchases through this store are made directly with Avifna, and we are responsible for our products, fulfilment, customer support, returns, and refunds.

Shopify is not the seller of the products you purchase from Avifna. Nothing in these terms excludes any responsibility or liability that Shopify may independently have under applicable law.

As you browse and use the Services, Shopify collects and processes information to operate its platform, support transactions, improve services, and help prevent fraud. Information may be processed in countries outside your country of residence.

Our Privacy Policy explains our information practices and your choices. Shopify’s practices are explained in the Shopify Consumer Privacy Policy.

Acceptance of these terms does not replace any separate consent required for marketing, cookies, or other personal information processing.

11. Third-Party Services and Links

Our website may offer third-party payment services, tools, or links. Separate terms and privacy notices may apply when you use those services.

Please review relevant third-party terms before agreeing to a service, particularly any financing or instalment arrangement.

Links do not automatically constitute endorsement. The involvement of a third party does not remove our responsibilities for your purchase from Avifna.

12. Reviews and Submitted Content

If you submit a review, photograph, or other content for publication, you must have the rights needed to share it. Submissions must not be fraudulent, unlawful, misleading, or infringe another person’s rights.

For content you submit for publication, you grant us a non-exclusive, worldwide, royalty-free licence to display, reproduce, format, and distribute it for operating and promoting our store. We may use service providers to do this on our behalf.

This permission does not allow us to materially distort your review or turn private customer support correspondence into advertising without an appropriate separate permission.

We may moderate content for legitimate reasons, including spam, unlawful material, privacy violations, or irrelevant content. We will not remove a genuine review solely because it is negative or misrepresent customer feedback.

Please disclose any incentive or compensation associated with a review.

13. Acceptable Use

You must not use the Services to:

  • Commit fraud or conduct unlawful transactions.
  • Impersonate another person or submit information you know is false.
  • Infringe intellectual property, privacy, or other legal rights.
  • Harass, threaten, or abuse others.
  • Upload malware or interfere with website security or operation.
  • Access accounts or collect personal information without authorisation.
  • Send spam, phishing messages, or other deceptive communications.
  • Circumvent access restrictions or use automated tools in a way that disrupts the Services or unlawfully extracts protected information.

We may restrict access where reasonably necessary to investigate or prevent misuse, protect customers, or comply with law.

14. Website Availability and Events Outside Our Control

We aim to maintain a reliable website, but maintenance, outages, or technical problems may temporarily affect access.

If an event outside our reasonable control affects an order, we will take reasonable steps to reduce its impact and communicate significant changes.

An outage or disruption does not automatically remove your rights to delivery, cancellation, a refund, or another remedy under the contract or applicable law.

15. Product Rights and Liability

Products must meet the standards required by applicable law, including requirements concerning description, quality, fitness for purpose, and safety. These terms do not sell products on an unrestricted “as is” basis or exclude mandatory warranties.

If we breach our obligations, we remain responsible for losses for which the law makes us liable.

Nothing in these terms excludes or limits liability for:

  • Death or personal injury caused by negligence.
  • Fraud or fraudulent misrepresentation.
  • Breach of mandatory consumer rights.
  • Any other matter for which liability cannot lawfully be excluded or limited.

Our store is intended for personal and household purchases. We do not undertake to compensate business losses arising from commercial use of a consumer purchase, except where applicable law requires otherwise.

16. Account Restrictions and Termination

We may suspend or close an account where reasonably necessary because of a material breach, suspected fraud, security concerns, or a legal requirement. Where appropriate, we will explain the reason and allow you to contact us about the decision.

Closing an account does not automatically cancel accepted orders or remove existing refund rights, privacy rights, or other obligations.

17. Governing Law and Complaints

These terms are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply in your place of residence.

This choice of law does not deprive you of protections or rights to bring proceedings in another court where applicable law provides them.

Please contact us first if you have a complaint so we can try to resolve it. Doing so is not a condition of exercising your legal rights or contacting your payment provider or a relevant authority.

These terms do not impose mandatory arbitration or waive rights to participate in legal proceedings.

18. General Terms and Updates

The specific terms presented for an order, together with the applicable store policies, form the agreement for that purchase. Nothing here excludes binding representations or other information that applicable law makes part of the contract.

If a provision is unenforceable, the remaining provisions continue to apply where they can lawfully operate. A delay in enforcing a right does not automatically waive it.

We may transfer our contractual rights and obligations as part of a business transfer only in a way that does not reduce your contractual or statutory protections. We will provide notice where required.

Updates to these terms will be published with a revised date. The version applicable when you place an order will continue to govern that purchase unless a change is required by law or agreed with you.

19. Contact Us

Questions about these Terms of Service or an order can be sent to:

Store Name: Avifna
Website: www.avifna.com
Email: info@forever22.shop
Telephone: +44 7755410909

Business Address:
66A Gurnell Grove, Greater, London W13 0AN, United Kingdom

Customer Support Hours:
Monday–Friday, 9:00 a.m.–6:00 p.m. UK local time (GMT/BST).

For an existing purchase, please include your order number. Do not send full card numbers, card security codes, passwords, or one-time verification codes.